Business continuity at Perch Connect
19 June 2025
Business continuity is paramount at Perch Connect. Here’s the measures we take to give our clients the best possible service:
Disaster recovery
Disaster Recovery plan is comprehensive and detailed and acts as a safeguard against unwanted occurrences. Our offices are protected by full UPS, generator backup, fire detection, backup water supply and a full database backup strategy
Network Redundancy
SA partner has installed Cisco 2960S access switches which feed the Contact Centre and offices. These access switches are uplinked to various Cisco 3750X core switches via fiber optic cable. In case of switch failure we have spare core and access switches in standby to replace any failed switches.
Server Redundancy
All file servers are setup with redundant hard drives configurations in a Raid 5 setup. This allows for a server to continue running in the event of a hard drive failure. Servers are equipped with dual power supplies in case of one of these failing. In case of entire servers failing we have spare servers on which systems can be restored from backups. We have deployed multiple domain controllers in the Active Directory which serve as backup for each other.
Power Redundancy
All floors and server rooms are fed with clean, uninterruptible power via multiple UPS situated on the basement level of the building in a UPS room. The UPS room is secured by biometric access control, temperature and moisture detection systems as well as fire detection systems as well as fire detection and extinguishing system.
The UPS are linked to a generator, in the case of a power failure the generator starts automatically and provides power to the UPS which feeds the building. The generator has the capacity to run indefinitely, with refueling required only every 8 hours.
Emergency Water Supply
In case of the water supply being cut off, the company has multiple water tanks situated on the basement level, which is connected to the ablution facilities to ensure a continuous clean water supply to the building.