Perch Connect is a contact centre outsourcing provider supporting UK businesses from our centre of excellence in Durban, South Africa. Powered by a partnership with Procera, we deliver operational cost savings while improving performance and quality.
Customer-Centric Approach
Perch Connect is a wholly owned subsidiary of UK financial services company, Perch Group.
Perch Group (and its subsidiaries) services over 2 million regulated and unregulated consumer
accounts.
Perch Connect already provides Perch Group with over 100 customer interaction experts. The existing team operate within a robust governance structure, aligned with consumer duty, ensuring fair, transparent, and customer-focused solutions.
Highly Skilled Workforce
Our Connect team comprises a group of experienced and specifically trained professionals, equipped to manage complex and sensitive customer interactions with UK clients.
Each team member undergoes training programs focused on compliance with UK regulations and customer-centric service delivery. This specialised training ensures that our staff can navigate intricate issues with clarity and precision while maintaining a high standard of professionalism and empathy.
Scalability & Flexibility
Perch Connect is a joint venture with Procera, a well-established outsourced business services provider boasting a workforce of over 2,500 employees based in Durban, South Africa. This partnership empowers us to offer highly scalable and adaptable solutions tailored to the dynamic needs of our clients.
Whether facing seasonal demand fluctuations, rapid growth, or shifting operational priorities, our model allows for quick and efficient scaling of resources, both up and down, without compromising on quality or performance.
Cost Efficiency
Our experienced teams deliver exceptional value by managing complex customer interactions at a fraction of the cost, typically less than half, compared to maintaining an equivalent in-house operation.
Through our streamlined processes, optimised workforce structure, and the advantages of operating from a cost-effective location, we help clients significantly reduce their operational expenses. Importantly, these savings are achieved without sacrificing service quality, compliance, or customer satisfaction.