Why Us
Why Durban?
A world-class location for UK outsourcing
Durban is fast becoming South Africa’s BPO capital. With a strong talent pool, cultural affinity to the UK, and a highly developed outsourcing ecosystem, it offers exceptional value. Lower attrition and operating costs make Durban ideal for delivering long-term results without compromise.
Quality
Excellence built into every process
We take a structured, data-led approach to quality. Every interaction is tracked, assessed, and refined against both client KPIs and customer outcomes. Our clients gain confidence from knowing that performance, compliance, and customer satisfaction are built into our model from day one.
Training
Skilled people, trained for your brand
We don’t just train agents, we prepare brand ambassadors. Our induction programmes cover systems, compliance, and soft skills, reinforced by ongoing coaching and client-specific refreshers. It’s how we build teams that perform to your standards from the first call to the last.