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South Africa stands out due to its neutral and globally appealing accent – particularly the Durban accent – which is well received in markets such as the United Kingdom, Australia, and the United States. In addition, the country offers a large and skilled talent pool characterised by a high degree of natural empathy, a quality deeply rooted in South African culture.

Durban boasts a substantial pool of educated young professionals, many of whom possess strong English language proficiency and are eager for career opportunities. New employees undergo comprehensive onboarding programmes that include not only technical and product-specific training but also emotional intelligence and empathy development to ensure exceptional customer engagement.

Durban’s demographic profile – featuring a significant proportion of residents aged 18 to 25 – enables rapid and flexible scaling. The abundance of young, capable job seekers allows us to expand operations efficiently, whether the requirement is for a small team of ten or several hundred employees.

We deliver a complete end-to-end collections service, encompassing welcome calls, early-stage collections, late-stage recoveries, and written-off debt management. Upon onboarding new clients, we conduct detailed strategy sessions to fully understand their objectives and tailor our approach accordingly.

While collections is a core area of expertise, our service offering extends far beyond that. We provide a comprehensive suite of solutions including technology support, customer experience management, customer service, sales, and back-office processing. Each solution is customised to align with the specific needs and goals of our clients.

All Durban-based vacancies are handled by our partners, Procera. You can see their vacancies through their website here: proceragroup.com/careers/

For UK-based vacancies, visit perchgroup.co.uk/careers/